Refund policy

Returns & Refunds

If something goes wrong with your order, contact us at support@marlope.com and we will sort it out.

Your rights under Australian Consumer Law 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you can choose between a refund, a replacement, or compensation for any drop in value. A major problem means the product:

• is unsafe
• is significantly different from the description or sample shown
• does not do what we said it would, and cannot be fixed within a reasonable time
• is so faulty that you would not have bought it had you known

If a product has a minor problem, we will repair or replace it within a reasonable time. If we cannot, you can choose a refund or a replacement.